We've all been placed on hold for at least 5 minutes at some point, and we understand your pain. In Avochato’s 2019 survey, 92% of respondents report that they expect to wait on hold for at least 5 minutes before speaking to someone. That's a lot of time to spend waiting on hold… and we get it.
We also know that there are many other ways you can spend your time while waiting—like checking your email, or browsing the web, or getting a snack. But maybe you'd rather not do any of those things while you're on hold? Maybe you'd rather just talk to someone right away?
Unfortunately, waiting on hold for an extended period of time has become so normalized that customers assume that they won’t get instant service when they call a business. This can be particularly frustrating when customers have simple questions or concerns that can be easily handled. The reality is that many people see phone calls as a big commitment. They must set aside a block of time just to ask a quick question. We all understand that the bigger the commitment it is to interact with businesses, the fewer interactions we are going to have with that business.
We all know that businesses need time to get things done, but we also know that people don’t want to wait forever for their questions or concerns to be answered. Fortunately, there's a new solution for this problem—it comes down to Lovage. Lovage helps businesses improve their customer service by reducing hold times and providing better support when people call in!
Request a demo below to learn more about how Lovage can help your business thrive!
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