Answering the phone at a restaurant can be one of the most challenging tasks for restaurant staff. With the fast pace of a busy restaurant, the constant ringing of the phone can cause distractions and interruptions, leading to mistakes and unhappy customers. Here are some of the common troubles of answering the phone at a restaurant and how to handle them.
Challenge #1: Constant Interruptions
One of the biggest challenges of answering the phone at a restaurant is the constant interruptions. Restaurant staff are in the middle of serving customers, cooking food, and handling other tasks, and the phone ringing can be a major distraction. This can cause staff to lose focus and make mistakes, leading to unhappy customers.
Challenge #2: Managing Multiple Calls at Once
Another challenge is managing multiple calls at once. It's not uncommon for several customers to call at the same time, asking for reservations, to-go orders, or asking for information about the menu. This can be overwhelming, especially if the person answering the phone is also trying to assist customers in the restaurant.
Challenge #3: Dealing with Difficult Customers
Dealing with difficult customers over the phone can be a challenge. Some customers may be angry or frustrated because they can't get a reservation, or they may have a question about the menu that you can't answer. It's important to remain calm and professional in these situations, even if the customer is being rude.
Challenge #4: Taking Accurate Orders
Taking accurate orders is important, but it can be challenging in a busy restaurant. With the noise level and distractions, it can be easy to miss important details. It's important to listen carefully and write down all the necessary information, including the customer's name, phone number, order details, and delivery or pickup time.
To handle these challenges, it's important to have a system in place for answering the phone at a restaurant. Here’s the best way to address these challenges:
Lovage is the comprehensive solution to all these challenges! Lovage makes sure that only the most important calls get through your restaurant. You won’t have to listen to the phone ringing off the hook because all calls are answered by Lovage (yes, even if multiple customers are calling at the same time). Gone are the days of dealing with difficult customers when you install Lovage. Additionally, no need to worry about writing down customer orders and information because Lovage is integrated with your existing ordering software so that customers can easily order food at your restaurant on their own.
In conclusion, answering the phone at a restaurant can be a challenging task, but with the right system in place, it can be manageable. By designating a phone answerer, using an order-taking system, providing clear information, and training employees, you can reduce the stress and chaos associated with managing the phone in a busy restaurant.