Working at a nail salon can be a bustling and fast-paced environment, especially when it comes to answering the phone. No two days are the same, and each call brings a new challenge and opportunity to help someone feel beautiful and pampered. Here's a glimpse of what it's like to answer the phone at a nail salon.
The phone rings and you immediately stop everything you’re doing, and put down your brush to answer it. On the other end, you hear the excited voice of a customer, eager to schedule an appointment. Since you’re in such a hurry, you tell the caller to schedule online (you don’t know when your next available appointment is off the top of your head). In the meantime, your current client is waiting and time keeps ticking and you realize you might be late for your next appointment because of all the interruptions.
A crucial role in your nail salon is being the customer’s first point of contact. You are the face and voice of your salon, and you have the power to make a lasting impression on each person who calls. But how can you possibly do that for callers when you’re racing the clocks?
In a fast-paced and demanding work environment, Lovage is here to help you in your endeavors to create a lasting impression on each client that connects with your salon. Lovage answers every call and helps customers answer questions and book appointments so that you can focus on helping your in person clients look and feel their best.